Terms & Conditions

General Terms & Conditions of Laura & Michael Charleston

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Withdrawal period: the period during which the consumer can exercise their right of withdrawal;

  • Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;

  • Day: calendar day;

  • Continuous transaction: a distance contract concerning a series of products and/or services, the supply and/or purchase obligation of which is spread over time;

  • Durable medium: any means that allows the consumer or entrepreneur to store information that is addressed to them personally in a way that enables future consultation and unaltered reproduction of the stored information;

  • Right of withdrawal: the option for the consumer to withdraw from the distance contract within the withdrawal period;

  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

  • Distance contract: a contract in which, within the framework of a system organized by the entrepreneur for the distance selling of products and/or services, exclusively one or more techniques for distance communication up to and including the conclusion of the contract are used;

  • Technology for distance communication: means that can be used for concluding a contract without the consumer and entrepreneur being simultaneously in the same place;

  • General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Laura & Michael Charleston is operated by a registered company. For full legal company details, customers may request this information by contacting us directly via support@lauramichael-charleston.com.

We believe in transparency and will provide all necessary business registration information upon request, in line with applicable legal requirements and to ensure customer confidence.

Article 3 – Applicability

These General Terms and Conditions apply to any offer from the entrepreneur and to any distance contract and orders concluded between the entrepreneur and the consumer. Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the General Terms and Conditions can be viewed electronically and will be sent free of charge upon request.

If additional product or service conditions apply, the consumer can always rely on the provision most favorable to them in the event of conflicting conditions.

If one or more provisions of these General Terms and Conditions are void or annulled, the remaining terms will remain in force, and the provision in question will be replaced by mutual agreement with a provision that aligns with the original intent as closely as possible.

Article 4 – The Offer

Offers with limited duration or special conditions will be explicitly stated.
The offer is non-binding. The entrepreneur is entitled to change or adjust the offer.
The offer includes a clear description of the products and/or services offered. If the entrepreneur uses images, they will be a true representation of the products offered. However, slight color differences may occur.
The offer will include clear information regarding:

  • The price, excluding import duties and VAT;

  • Any applicable shipping costs;

  • The manner in which the contract will be concluded;

  • Whether the right of withdrawal applies;

  • Payment, delivery, and contract execution methods;

  • The term for accepting the offer;

  • Any conditions regarding continuous transactions.

Article 5 – The Contract

The contract is concluded when the consumer accepts the offer and meets the relevant conditions. If the entrepreneur confirms the acceptance electronically, the consumer may dissolve the contract as long as no confirmation has been received.

Article 6 – Right of Withdrawal

The consumer has the right to withdraw from the contract without giving any reason within 30 days from the date of purchase. This period starts the day after the consumer, or a third party previously designated by the consumer and communicated to the trader, receives the product.

During the cooling-off period, the consumer must handle the product and its packaging with care. They may only unpack or use the product to the extent necessary to determine whether they wish to keep it. In the event of withdrawal, the consumer must return the product, including all accessories provided, in its original condition and packaging, following the instructions provided by the trader.

The consumer must notify the trader of their intention to exercise the right of withdrawal within 30 days of receiving the product, by written message or email. Thereafter, the consumer is obliged to return the product within 14 days. Return must be proven by means of a shipment confirmation.

If the consumer does not notify the trader within the given timeframe or fails to return the product, the purchase becomes final.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, they will bear the costs of returning the product. The entrepreneur will refund all sums received, including original shipping costs, within 14 days after receiving the returned product.

Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal is excluded for:

Items that cannot be returned for hygiene reasons (e.g., earrings, lingerie, etc.).

Article 9 – The Price

Prices stated in the offer will not increase during the validity period unless legal requirements demand otherwise.

Article 10 – Compliance and Warranty

The entrepreneur guarantees that products and/or services meet the contract requirements and the reasonable standards of usability and reliability.

Article 11 – Delivery and Execution

The entrepreneur will execute orders with the utmost care.
If delivery is delayed, the consumer will be notified as soon as possible.

Article 12 – Payment Methods

Unless otherwise agreed, payments must be completed at the time of purchase. All transactions and purchases made through Laura & Michael Charleston are subject to our Terms of Service, which outline the conditions of sale, including pricing, payment, and delivery terms. We reserve the right to amend or correct any inaccuracies in product descriptions, pricing, or availability without prior notice.

Article 13 – Complaints

Complaints must be submitted in writing or by email to support@lauramichael-charleston.com.

Article 14 – Applicable Law

This website, Laura & Michael Charleston, is owned and operated by a company registered in the Netherlands, with its registered office located in the Netherlands. All agreements between Laura & Michael Charleston and the consumer are governed by the laws of the Netherlands.

These Terms and Conditions are governed by Dutch law, unless mandatory consumer protection laws in the customer’s country or state of residence provide otherwise. Nothing in these Terms limits any statutory consumer rights that may apply under such mandatory legislation.

Article 15 – Amendments to the General Terms and Conditions

The entrepreneur may amend these terms and conditions. Changes will be communicated at least 30 days before they come into effect.

Article 16 – Shipping and Return Locations

Laura & Michael Charleston partners with third-party logistics providers (3PL) located in both China and the United States, depending on product availability. This means that your order may be shipped from either China or the USA, based on where the item is in stock at the time of purchase.

As a result, returns may also need to be sent back to either China or the USA, depending on the origin of the specific item. The appropriate return address and instructions will be provided once your return request has been approved.

We understand this may affect return shipping costs and aim to be as transparent as possible about this process. If you have any questions or concerns, feel free to contact us at support@lauramichael-charleston.com.

Article 17 – What We Mean by ‘Verified Boutique’

When we refer to Laura & Michael Charleston as a ‘Verified Boutique’, we mean that our store has been verified and recognized through trusted platforms including Meta (Facebook/Instagram Shop) and Shopify. These platforms have confirmed our legitimacy as a trusted online retailer.

Additionally, we are positively reviewed by many satisfied customers on platforms such as Trustpilot and Loox, where you can find real customer experiences and feedback. These verifications and reviews reflect our ongoing commitment to customer satisfaction, transparency, and reliability.

Article 18 – Legal Disclaimer

Our return and exchange policy is subject to change at any time without prior notice. Laura & Michael Charleston reserves the right to make the final decision regarding the eligibility of any return or exchange request.

We strive to present our products as accurately as possible. However, please note that:

  • Colors and shapes may vary slightly due to lighting, screen settings, or manufacturing differences.

  • Sizes and dimensions may have minor variations.

  • Some items are shipped directly from the manufacturer, which may result in longer delivery times or different packaging than expected.

If you have any questions or need additional details before placing your order, feel free to contact us — we're happy to help.

Customer Service Contact:

Email: support@lauramichael-charleston.com